- Understand what conflict really is — including internal conflict
- Learn why avoiding conflict often makes it worse
- Break down the 5 Phases of Conflict
- Discover the 4 main conflict resolution methods
- Identify personal triggers and how to control them
- Practice communication skills that cool down tense situations

Module 1 Video: Introduction to Conflict Resolution

Module 1 Homework Assignment

Module 1: Introduction to Conflict Resolution

Understand the difference between good conflict and bad conflict
- Learn how good conflict can lead to growth, problem-solving, and stronger relationships
- Identify the six signs of bad conflict and how to spot them early
- Recognize how poor communication, blame, and outside influence make conflict worse
- Discover how false information and assumptions fuel unnecessary drama
- Practice strategies to turn bad conflict into positive resolution opportunities

Module 2 Video: Types of Conflict

Module 2 Homework Assignment

Module 2: Types of Conflict

- Understand what fire conflict is and how it spreads quickly
- Learn the main causes of fire conflict: jealousy, mistreatment, disrespect, and outside issues
- Break the cycle of disrespect using clear communication and boundaries
- Recognize how misunderstandings and bias can escalate situations unnecessarily
- Identify when fire conflict crosses the line into bullying and how to address it
- Practice “heat communication” — what to say and what to avoid when emotions are high
- Use strategies to control the spread of conflict instead of fueling it


Module 3 Video: Fire Conflict

Module 3 Homework Assignment

Module 3: Fire Conflict

- Understand why respecting rules and authority protects your future
- Learn how discipline is not punishment but a form of protection
- Recognize how breaking small rules can lead to bigger consequences
- Build a personal “Respect Code” for yourself, your goals, and the people who can help you
- Practice self-correction and maturity without being told
- Apply real-life action steps to improve how you respond in daily situations

Module 4 Video: Rules, Respect & Real Life

Module 4: Rules, Respect & Real Life

- Learn practical strategies to avoid conflict before it starts
- Know when to let small issues slide and save energy for what matters
- Speak your truth with respect, not rage
- Pause and cool off before responding when emotions run high
- Keep workplace or group chat disagreements professional
- Avoid adding fuel to heated situations
- Use light humor appropriately to ease tension
- Address small problems early before they grow
- Choose the right time and place for difficult conversations
- Focus on facts instead of personal attacks
- Work together toward solutions instead of trying to “win”
- See every conflict as a chance to grow and improve

Module 5 Video: Ways to prevent conflict

Module 5 Homework Assignment

Module 5: Ways to Prevent Conflict

- Learn advanced conflict-handling strategies to stay calm under pressure
- Apply the Third Angle Technique to see the bigger picture before reacting
- Use the Energy Flipping Technique to redirect negativity into growth
- Master the Street Mirror Technique to reflect emotions without escalating
- Control the environment with the Control the Setting Technique
- Defuse tension with the Humor and Disarmament Technique
- Combine strategies using the Stacking Technique for maximum impact
- Turn conflict situations into opportunities for clarity and leadership

Module 6 Video: Techniques for Conflict

Module 6 Homework Assignment

Module 6: Techniques for Conflict

- Understand how mindset shapes your responses to conflict
- Learn the difference between a Fixed Mindset and a Growth Mindset
- Check your emotional “temperature” before engaging in a conflict
- Recognize the impact of your words, tone, and actions on relationships
- Focus on the future instead of staying stuck in the past
- Use self-control and perspective to see the “why” behind others’ actions
- Stay open-minded to create more options for resolution
- Reframe conflict as an opportunity for growth and healing
- Practice conflict affirmations to stay calm, respectful, and solution-focused
- Commit to moving differently—leading with wisdom, not impulse

Module 7 Video: Mind Over Mayhem

Module 7 Homework Assignment

Module 7: The Resolution Mindset; Think Different, Move Different

<p>Conflict Resolution for the Real World Presented by: Master Mindset University Welcome to the You Gotta Cool Out Course This is not your average conflict resolution class. This course was built to be real, relatable, and raw, giving you tools to handle life’s heat without burning bridges. Whether you're a student, teacher, or mentor, this program is designed to help you think differently, move differently, and cool out before things spiral out. By the end of this course, you’ll learn how to: - Recognize and control emotional triggers - Respond, not react, in heated situations Build better relationships through communication - Develop a Resolution Mindset that lasts Let’s get into it... and remember, cool heads always win.</p>

You Gotta Cool Out

Master Mindset University

Course content

Course Description

This Course Includes